I know this is the boring bit but we have to print them as they contain important information about your rights and obligations. Please read them carefully and you can also print them out by clicking on the print icon on your browser.

1. Introduction

1.1 Please read these terms and conditions carefully before using the website operated by Casero Ltd ("our", "we" or "us") (Company Number 05373717).
1.2 By using or accessing our web site, you agree to be legally bound by these terms and conditions of use as they apply to your use or access to our web site.
1.3 If you do not wish to be bound by these terms and conditions then you may not use our web site.

2. Nature of our Web Site

2.1 Our web site is a place for you to select and order home products (the "Products"). Our web site describes the products in more detail.
2.2 Please note that our web site is available only to individuals that can form legally binding contracts under applicable law.

3. Buying products on our Web Site

3.1 To order a product you will need to follow the ordering procedure set out on our order page. Details of our prices for the products and the procedures for payment and delivery are displayed on our web site.
3.2 Any times or dates stated on our web site for delivery are estimates only. We will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time.
3.3 You must pay by credit or debit card at the time of order. The price of any Product is the price at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a products correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are inclusive of delivery costs and inclusive of applicable taxes.
3.4 We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means ("confirmation") to the email address you have given us either in registration or on ordering. The order will then be fulfilled by the date set out in the confirmation or if the confirmation does not contain such a date, within 30 days.
3.5 If the product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price ("substitute product").
3.6 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct and the debit or credit card, or any electronic cash, which you use is your own and that there are sufficient funds and credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details for providing you with any goods or services.

4. Returns

4.1 If you wish to return any Products you have purchased (including if you simply change your mind) you must notify us first within 7 days of receiving the item. You may return any Products you have purchased within 28 working days of delivery. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to us. Whilst in your possession, you must keep any Products you intend to return to us in good condition. Under no circumstances can products be returned if they are damaged or stained.
4.2 If:
• The Product delivered is not what you ordered (including any substitute products), or does not correspond with its description;
• The Product delivered is not of a satisfactory quality; or
• The Product is not fit for any other purpose for which you have brought it and you notified us of this purpose before purchase and we have not informed you that the product is not fit for that purpose;
We will at our option, deliver to you a replacement product or refund to you the price paid and your reasonable costs for returning the Products.
4.3 If you have any complaints you should direct them to us via email at talktous@caserogifts.com or by post at Casero Ltd, 18 Kenrose Mill, Kinver, Stourbridge, West Midlands DY7 6LA.

5. Modifications to Web Site

5.1 We reserve the right to make any changes or corrections, alter suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and or the sale of new Products and or the release of new software tools or resources shall be subject to these terms and conditions.
5.2 Please note that although we try to ensure that the contents of our web site is accurate, it may contain typographical errors or other inaccuracies.

6. Information you provide to us

6.1 The following applies to any information you provide to us, for example during any registration or ordering process:
• You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our web site by us, our partners, successors in title, associates, sub contractors or other third parties.
• If you obtain or choose to buy products through our web site then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy should be known as "the Purposes"). All information collected by us shall be referred to in these terms and Conditions as "Personal Information".
• You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy.
6.2 By accepting these terms and conditions, you agree to the processing and disclosure of the personal information for the purposes. If you would like to review or modify any part of your personal information then you should e -mail us at talktous@caserogifts.co.uk
6.2 In addition, the following also applies to all messaged, emails, ideas, suggestions, concepts or other material submitted by you to us ("contents"):
• You must own or have the right to submit content for publication on our web site and all contents submitted by you must be legal, honest, decent and truthful and comply with all applicable laws and regulations, standards and or codes of practice;
• You must ensure that all contents submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trademark or any other rights of any third party, nor be obscene, abusive, threatening, libels, or defamatory of any person or be it otherwise unlawful;
• You must ensure that the content does not advertise or otherwise solicit for funds or is a solicitation for goods and services;
• We have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, reserve the right to block incoming emails and other Content if we believe that there Content is or maybe inappropriate or otherwise does not comply with the above.
6.3 You grant us a non exclusive, irrevocable, royalty free world wide licence to publish all Content that you submit to us except any proportion of the Content that is personal information. You have the sole responsibility of the Content which you submit to us and you shall indemnify and keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, cost, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incur by us and arising directly or indirectly out of publication of contents submitted by you to us.
6.4 You undertake that you will not use our web site for any purposes that are illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and condition then your permission to use this web site terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

7. Security

7.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any user name, email verification and password that may be given to you or selected by you for use on our web site. You may not share these or transfer these to any third party. You must notify us immediately if any unauthorised use of them or other breach of security regarding our web site that comes to your attention.

8. Applicability of on-line material

8.1 Unless otherwise specified all content and material published on our web site are presented solely for your private, personal and non-commercial use. Any input to our web site to controlled and operated by us from our offices in England. Where Content published on the web site is supplied by third parties, you understand that we do not control or endorse such Contents in any way. All Content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (the extent permitted by applicable or) accept responsibility for the accuracy or otherwise such content (whether published on or off line) and the use of such content, except for content which relates directly to the products you purchased.
8.2 We have used our best endeavours to ensure that our web site complies with UK law. However we make no representations that materials on our web site are appropriate or available for use in locations outside the U.K. Those who visit our web site from other locations do so on their own initiative and they are responsible for complying with all applicable laws. If use of our web site and or viewing of it or use of any material or contents of our web site or services, or products offered through our web site are contrary to or infringe any applicable law in your jurisdiction (s), you are not authorised to view our web site and you must exit it immediately.
8.3 We make no representations and give no warranties, whether express or implied that making the products available in any particular jurisdiction outside the UK is permitted under any applicable non UK Laws and Regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Product. We accept no liability to the extent permitted by applicable law, for any costs, loss or damages resulting from or relating to the purchase or attempted purchase of the Product by persons in jurisdiction outside the UK or who are nominees or trustees for citizens, residents or nationals of other countries.

9. Copyright of monitoring

9.1 The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Casero Ltd, affiliates or other third party licensors. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners including us. You may download material from our web site for the sole purpose of placing an order with us or using our web site as a shopping resource. However you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

10. Linked Sites

We make no representations whatsoever about any of the web sites which you may access through our web site which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other web site does not mean that we endorse or accept any responsibility for its content or the use of, such a web site and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of reliance on any content, goods or services available on or through any other web site or resource. Any concerns regarding any external links shall be directed to its web site administrator or web master.

11. Availability of our Web Site

We will try to make our web site available and cannot guarantee that our web site will operate continually or without interruptions, or error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent the security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connecting device.

12. Liability

12.1 We promise that for any Products that you purchase from our web site:
• We have the right to sell the product to you;
• The Products will correspond with the description we have given to you; and
• The Product will be of satisfactory quality; and
• Will be fit for any other purpose for which you have bought it and you have notified us of this purpose before purchase and we have not informed you that the Product is not fit for that purpose;
• Subject to this however, Products are not sold as being fit for any particular application or for use under specific conditions, unless we express the agreement in writing. We also promise that any service we provide to you will be provided with reasonable care and skill. We exclude all other express or implied terms, conditions, warranties, representations or endorsement whatsoever with regard to any Products, Web site or any informational service provided through our web site. We will do our best to ensure that all materials and information published on our web site are accurate, and please note all content, materials and information on our web site are provided on an "as is" basis and you will resume total responsibility and risk for your use of our web site and use of all information contained within.
12.2 We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances when you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents or as a direct result of purchasing products we accept no liability for this loss or damage (except when we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of our servants, agents or any other person.
12.3 If we are liable to you for any reasons, our liability will be limited to the amount paid by for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or from our fraudulent misrepresentation.
12.4 You are responsible for ensuring your computer system meets all relevant technical specifications necessary to use our web site and that it is compatible with our web site. You understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti virus or other security check) to satisfy your particular requirements for the accuracy of data input and output.
12.5 The limitations and exclusions in this clause do not affect your non excludable statutory rights and only apply to the extent permitted by applicable laws.

13. General

13.1 We may assign transfer, novate or subcontract any of our rights and obligations under the terms and conditions at any time.
13.2 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.
13.3 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty, or representation made by us or any other person and you irrevocably unconditional waive any rights to claim damages and or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained within the terms and conditions, privacy policy, order form and payment method instructions.
13.4 If any provision or terms of these terms and conditions shall, be declared illegal, invalid or enforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
13.5 These terms and conditions and your use of our web site are governed by English Law and you submit to the non exclusive jurisdiction of the English Courts and in particular Birmingham County Court and/or Birmingham District Registry.
13.6 Except in respect of a payment obligation, neither you or us will be held liable for any failure to perform any obligations to the other due to causes beyond your or our respective reasonable control.
13.7 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
13.8 These terms and conditions do not confer any right on any person or party (other then you and/or us) pursuant to the Contract (Rights of Third Parties) Act 1999.

14. Notices

14.1 All notices shall be given:
• To us via email at talktous@caserogifts.com or by post at: Casero Ltd, 18 Kenrose Mill, Kinver, Stourbridge, West Midlands, DY7 6LA
• To you at either the email or postal address you provide during any ordering process.
Notice will be deemed received when email is received in full (or else on the next business date if it is received on a weekend or a public holiday in the place of receipt) or three days after the date of posting.

15. Replacement

15.1 These terms and condition replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products.

PRIVACY POLICY

Casero are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We collect any information given at the time of ordering.

We will not e-mail you in the future unless you have given us your consent and we do not share the information we collect with any other organisations.

The type of information we will collect about you includes: your name, address, phone number, email address, credit or debit card details and order requirements.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.  By using our Website you consent to the collection and use of your personal information as detailed in this privacy policy.

We are firmly committed to protecting your privacy. For any further details about our privacy policy please e-mail us at talktous@caserogifts.com