How much will it cost for Delivery?

Here at Casero we know just how frustrating it can be to find the perfect gift at the right price, only to find when you reach check out that an arm and a leg has been added to the total for delivery!
That’s why, if you live on mainland Britain the price you see for the item is the price you pay – there is no additional delivery cost and VAT has already been added.

We do deliver to Northern Island, Isle of Man, Highlands and Islands but we are really sorry, we do have to charge you £5 for delivery – but only because our courier company charges us extra!

When and how will my order be delivered?

You will be given the option to specify an exact delivery date at check out and most orders received by 12noon Monday to Friday can be delivered the following day if required (*see note below for exceptions). Orders placed on a Saturday or Sunday will be shipped on Monday.

Delivery is Monday to Friday between 8am and 6pm (sorry we are unable to specify an exact time) by a suitable courier. In order to guarantee delivery we like all of our parcels to be signed for, so if no one is in a card will be left explaining delivery of a parcel was attempted. The card will also contain a telephone number to ring to either arrange an alternative delivery or arrange collection from the local depot.

* Not all of our rugs are kept in stock and in order to offer customers a wide range of products we do occasionally have to source products from overseas. Because of this we cannot provide a specific delivery time but aim to have your rug to you within 28days – our current average turnaround is 5 days.

Most of our Garden Toys are also sourced directly so please allow a minimum of 48 hours for delivery.

What do I do if I want to return my purchase?

We sincerely hope that you are extremely happy with your purchase from Casero, however we understand the reality and occasionally you may want to return the item for whatever reason. As long as you notify us within 7 days (by telephone) and return it to us within 28 day in perfect condition, unused and in its original packaging we will happily provide you with a replacement or refund.

Please give us 2 weeks to process your refund once we’ve received our goods. The refund will be credited to the payment card account.