The
team at Casero know just how frustrating poor customer
service can be; in fact it’s our number one pet
hate. That’s why we make looking after our customer’s
top of our list of priorities. Our aim is to make your
shopping experience with us as simple and relaxing as
possible using the following principles:
We
don’t hide anything - you will find
all the information you need to shop with Casero
by clicking on the icons at the top of the page.
Clear pricing
- all prices include delivery,
packaging, VAT and hand written gift card
Personal
touches –
for that extra special touch why don’t you
ask us to wrap your gift in one of our fabulous
four colour choices for just £2.50
Dedicated
personal shoppers – if you can’t
be bothered to trawl through pages of products,
want to know more about a product you like, or just
hate buying from a machine you can give us a call
and one of our personal shoppers will be happy to
talk to you.
We want everyone that comes
into contact with Casero to be completely satisfied
with the service and gift they receive. But if our halo
were to slip we would want to hear about it so we have
the opportunity to put things right for you and ensure
it never happens again.
You can contact us by calling 0870
284 616, email us at talktous@caserogifts.com,
fax us on
0870 622 0282 or write
to us at: 18 Kenrose Mill, Kinver, Stourbridge, West
Midlands, DY7 6LA.
Of course, we don’t just want to hear from you
about all the negative stuff, if you are happy with
your gift and feel refreshed by the service you received
from us then get in touch so we can ensure we continue
to make all our customers as satisfied as you. We would
also love to hear about your ideas for other products
and services you would like us to offer.
