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Customer
Satisfaction |
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The
team at Casero know just how frustrating poor customer
service can be; in fact it’s our number one pet
hate. That’s why we make looking after our customer’s
top of our list of priorities. Our aim is to make your
shopping experience with us as simple and relaxing as
possible using the following principles:
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We
don’t hide anything - you will find
all the information you need to shop with Casero
by clicking on the icons at the top of the page.
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Clear pricing
- all prices include deliver,
packaging, VAT and hand written gift card
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Personal
touches –
for that extra special touch why don’t you
ask us to wrap your gift in one of our fabulous
four colour choices for just £2.50
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Dedicated
personal shoppers – if you can’t
be bothered to trawl through pages of products,
want to know more about a product you like, or just
hate buying from a machine you can give us a call
and one of our personal shoppers will be happy to
talk to you.
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We want everyone that comes into
contact with Casero to be completely satisfied with the
service and gift they receive. But if our halo were to
slip we would want to hear about it so we have the opportunity
to put things right for you and ensure it never happens
again.
You can contact us by calling 0870
284 616 or fax us on
0870 622 0282
Alternatively, email us at talktous@caserogifts.com
or write to us at: 18
Kenrose Mill, Kinver, Stourbridge, West Midlands, DY7
6LA.
Of course, we don’t just want to hear from you about
all the negative stuff, if you are happy with your gift
and feel refreshed by the service you received from us
then get in touch so we can ensure we continue to make
all our customers as satisfied as you. We would also love
to hear about your ideas for other products and services
you would like us to offer. |
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